If you’re noticing an unusually high water bill in Dallas, several factors could be contributing to the spike. Here are some common reasons and actions you can take to address them:

1. Leaks

Potential Issue:

• A leaking faucet, toilet, or irrigation system can waste a significant amount of water without you even realizing it.

What You Can Do:

• Check all faucets and toilets for drips.

• Listen for the sound of running water when everything is turned off.

• Inspect your irrigation system for leaks.

• Consider hiring a professional to conduct a thorough inspection.

2. Increased Water Usage

Potential Issue:

• Seasonal activities such as watering your lawn, filling a pool, or increased laundry use can result in higher water consumption.

What You Can Do:

• Review your household’s water usage patterns.

• Implement water-saving measures like shorter showers and more efficient appliances.

• Monitor your water use with the City of Dallas’ customer service tools.

3. Billing Errors

Potential Issue:

• Sometimes there may be errors in the way your water usage is recorded or billed.

What You Can Do:

• Review your water bill for any discrepancies.

• Compare the current bill with previous months to identify any sudden changes.

• Contact Dallas Water Utilities (DWU) customer service to verify your bill and request a meter reading if necessary.

4. Irrigation System Issues

Potential Issue:

• Automatic sprinklers or drip irrigation systems can sometimes malfunction, leading to excessive water use.

What You Can Do:

• Inspect your irrigation system for broken or misaligned sprinkler heads.

• Ensure timers are set correctly and not running too frequently.

• Consider upgrading to a more efficient irrigation system.

5. Rate Increases

Potential Issue:

• The City of Dallas may periodically adjust water rates, which could lead to a higher bill even if your usage has not changed.

What You Can Do:

• Check the City of Dallas Water Utilities website for any recent rate changes.

• Adjust your water usage habits accordingly to mitigate the impact of higher rates.

6. Undetected Underground Leaks

Potential Issue:

• Leaks in underground pipes can be difficult to detect but can significantly increase your water bill.

What You Can Do:

• Look for unusual wet spots in your yard or a noticeable drop in water pressure.

• Contact a professional to inspect your property for underground leaks.

Taking Action

If high water bills persist despite your efforts to identify and correct potential issues, it may be time to seek professional assistance. Contacting Dallas Water Utilities customer service can provide you with additional insights and resources to address your concerns.

Dallas Water Utilities Customer Service Contact Information:

• Phone: 214-651-1441

• Email: waterspecialtyunit@dallas.gov

• Website: Dallas Water Utilities Department

By taking these steps, you can better understand the reasons behind your high water bill and take appropriate measures to manage your water usage effectively.